Portaferry RoadVisit
Plan your visit
Everything you need before you set off: opening times, prices, what to bring and how to find us.
ReceptionTimes
Opening times
Open 7 days, 10am to 5pm
Open 7 days
10am – 5pm
- 2-hour play sessions2-hour play sessions. Arrive after 3pm and you can stay until close at 5pm.
- Last entry 3:30pm
- Up to age 11 and a maximum height of 145cm
Book online before you set off to guarantee your slot, especially at weekends and in the school holidays.
ReceptionPrices
Prices
Each ticket is for a 2-hour play session.
| Ticket | Mon–Fri | Weekends & holidays |
|---|---|---|
| Children 2–11 | £8.95 | £9.95 |
| Under 2s | £3.00 | £4.00 |
| Extra grown-up | £2.00 | £2.00 |
Got a free pass? Email party@happytown.uk.com to book.
Sock StreetChecklist
What to bring
- Socks for everyoneGrown-ups too. Socks are a must in the frames, on the stage and on the floor.
- Shoes come offEveryone takes their shoes off before going into the frames.
- Baby food if you need itEverything else comes from our café, which keeps the building nut-free.
Town HallRules
Simple rules for all
Happy Town is an adult-supervised centre. A few simple rules keep everyone safe.
- Grown-ups supervise their own childrenOlder children can’t look after younger ones.
- Play in the right frameEach frame is for a set age and height.
- No food or drink in the play areas
- Grown-ups welcome on the framesBut not on the slides or in the ball pools.
- No running on the main floor
Café CornerFacilities
For the grown-ups
- Free on-site parking
- Café with hot food
- Great coffee
- Free Wi-Fi
- Comfy chairs and sofas
- Baby change
- Accessible toilet
- Highchair station
Peace of mindClean
Clean and safe
Clean ball pools
Our ball-cleaning machine washes 15,000 balls an hour.
Socks on
Socks for everyone in the frames, on the stage and on the floor.
No nuts in the building
We don’t keep nuts on site and outside food isn’t allowed.
Poorly? Play another day
Children who are unwell, or have a plaster cast, can’t play.
Portaferry RoadMap
Getting here
Free parking on site.
Getting here
41 Portaferry Road
Newtownards, County Down
BT23 8NN
Free parking on site.
Approximate drive times
- Comber15 min
- Bangor20 min
- Belfast35 min
- Lisburn45 min
Welcome WayAccess
Everyone’s welcome
We’re part of the Access Card scheme, with an accessible toilet and a Quiet Zone for when someone needs a breather.
Accessibility information
Do I have to book?
We strongly recommend booking online before you set off, even in term time. If we have space we'll happily book you in at reception, but if we're full we can't let you in without a booking.
How long is a session?
Play sessions are 2 hours. Last entry is 3:30pm, and if you arrive after 3pm you can play right through to 5pm.
What if we're running late?
Don't worry, getting out the door with kids doesn't always go to plan. We allow 15 minutes either side of your booking. If you'll be later than that, give us a call, because on busy days we may need to move your slot.
Can I bring food and drink?
Only baby food. Everything else comes from our café, which also helps us keep the building nut-free.
Can I play with my child on the frames?
Of course. Grown-ups are welcome in the frames, but not in the ball pools or on slides, spinners or the zip line. That keeps everyone safe.
Is there a height or age limit?
Children up to age 11 and a maximum height of 145cm.
Can an older child look after a younger sibling?
Sorry, no. We're an adult-supervised centre, so a grown-up has to be with any child who needs help. Teenagers can't take on that role.
Do you take cash?
Yes, we take cash and all cards.
Are you nut-free?
We don't keep any nuts in the building and we don't allow outside food. We can't guarantee what's in someone's bag, but if we spot a nut product it goes straight to an outside bin.
I need to change my booking. Can I?
Email party@happytown.uk.com and we’ll move it for you.
Can we stay longer than 2 hours?
Two hours is usually plenty, but if you'd like to stay you can book another session, as long as we're not full.
Do babies go free?
Under 2s are £3.00 Monday to Friday and £4.00 at weekends and in school holidays. Babies under 18 months have their own Baby Area with soft shapes, low climbs and space to crawl.
Is there enough for older kids?
Yes. The Fun Factory is built for 4 to 11 year olds, with twisty tube slides, a giant wave slide and a tower to climb. There's also a netted football pitch and an arcade.
Are you open on rainy days and in the school holidays?
Yes. We're indoors and open 7 days, with stage entertainment every weekend and school holiday. Holidays get busy, so book before you set off.
